Each enquiry to VPIS is registered at the time of enquiry on an individual report
form. Information collected includes:
the source of the enquiry;
the animal concerned (breed, sex, age);
the incident (agent name, manufacturer, route of exposure, circumstances of exposure);
the clinical effects already present and their timecourse;
details of any laboratory or other investigations performed; and
treatments already instituted.
These details allow some risk assessment to be made before information is provided.
Callers are asked to provide written follow-up information for the majority of enquiries
received and they are sent (within 14 days of the original contact) a questionnaire,
with pre-paid reply envelope. Returned questionnaires allow further details of clinical
effects and treatments to be recorded along with the case outcome. They also allow
verification of the data recorded at the time of enquiry and some assessment of the
effectiveness of the VPIS response to the enquirer.